Aim. Emergency departments of hospitals are obliged to accept patients and dedicated to provideuninterrupted public service. The objection of this descriptive and prospective study wasconducted to evaluate the satisfaction levels of the patients who admitted to a public hospitalemergency department between 01 January 2011 and 31 December 2011. Methods. 440 patientsolder than 16 years were enrolled in the study and all of them signed informed consent form. Atotal of 32 questions (31 close and 1 open-ended) were included in the questionnaire. Paramedicsparticipating in this study were informed and educated before the onset of the study about thestudy process. Results. According to the survey results a total of 95 % of the patients weresatisfied with the physical conditions of the emergency clinic of our hospital. In general, 97 % ofthe patients were contented with our emergency clinic. Conclusion. Patient satisfaction surveysplay a leading role on the planing, delivery and improvement of health services. Periodicalimplementation of these surveys would be useful to provide increase the quality of the services.