The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually

ERSOY, ADNAN; YIGIT, Sihmehmet

The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually

Sihmehmet YIGIT, (Namık Kemal Üniversitesi, Beden Eğitimi ve Spor Yüksekokulu, Tekirdağ, Türkiye)

Adnan ERSOY (Dumlupınar Üniversitesi, Beden Eğitimi ve Spor Yüksek Okulu, Kütahya, Türkiye)

Türk Spor ve Egzersiz Dergisi

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Yıl: 2014 Cilt: 16 Sayı: 1 Sayfa Aralığı: 140 - 145 Metin Dili: İngilizce İndeks Tarihi: 29-07-2022

The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually

Öz:

The aim of the research is to explore the expectations and pleasure of members who are coming to sports center continually. The universe of the research and the samples of forming sport centers is made up by the total (n=259) of members who are coming to sports center continually in the city of Gaziantep. To research the views of people coming to sport center about the pleasure towards service quality, the scale developed by Lam, Zhang and Jensen (1),the validity and reliability studies are done by Gürbüz, Koçak and Lam (1) in Turkey SQAS (Service Quality Assessment Scale) the scale of service quality is used. The internal consistency of the scale is tested by Cronbach Alpha techniques. To define the differences between the groups,independent sample t test and the analysis of one way variance are used. The reliability coefficient of service quality is found above 0.90. As a result of research; the expectations are higher than perceptions in the evaluation of expectations and perceptions of the individuals who are coming to sport centers regularly, the sports centers are not in the level of meeting the needs of member as service quality.

Anahtar Kelime:

Konular: Tarih

Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık

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APA	YIGIT S, ERSOY A (2014). The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually. , 140 - 145.
Chicago	YIGIT Sihmehmet,ERSOY ADNAN The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually. (2014): 140 - 145.
MLA	YIGIT Sihmehmet,ERSOY ADNAN The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually. , 2014, ss.140 - 145.
AMA	YIGIT S,ERSOY A The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually. . 2014; 140 - 145.
Vancouver	YIGIT S,ERSOY A The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually. . 2014; 140 - 145.
IEEE	YIGIT S,ERSOY A "The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually." , ss.140 - 145, 2014.
ISNAD	YIGIT, Sihmehmet - ERSOY, ADNAN. "The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually". (2014), 140-145.

APA	YIGIT S, ERSOY A (2014). The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually. Türk Spor ve Egzersiz Dergisi, 16(1), 140 - 145.
Chicago	YIGIT Sihmehmet,ERSOY ADNAN The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually. Türk Spor ve Egzersiz Dergisi 16, no.1 (2014): 140 - 145.
MLA	YIGIT Sihmehmet,ERSOY ADNAN The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually. Türk Spor ve Egzersiz Dergisi, vol.16, no.1, 2014, ss.140 - 145.
AMA	YIGIT S,ERSOY A The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually. Türk Spor ve Egzersiz Dergisi. 2014; 16(1): 140 - 145.
Vancouver	YIGIT S,ERSOY A The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually. Türk Spor ve Egzersiz Dergisi. 2014; 16(1): 140 - 145.
IEEE	YIGIT S,ERSOY A "The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually." Türk Spor ve Egzersiz Dergisi, 16, ss.140 - 145, 2014.
ISNAD	YIGIT, Sihmehmet - ERSOY, ADNAN. "The research of expectations and perceptions of Individuals towards service quality that are coming to sports center continually". Türk Spor ve Egzersiz Dergisi 16/1 (2014), 140-145.