This study deals with the interaction between citizen-administration, which is shaped and developed in the concept of public relations within classical public administration theory and its positive aspects. Within the scope of developing technological opportunities, citizens' applications to the administration and the answers to these applications have the potential to improve innovation for the administration. In the chronological context, the study is based on the period beginning with the Constitution of 1982. The concept of the application to the authority starting with the "right to petition" in the relevant constitution, is supported with the help of various tools and facilities such as developing new possibilities, theoretical changes, international developments and so on, has shown a transformation that it cannot be defined by the concept of classical public relations anymore. Facilities such as the right to information, the right to appeal to the Turkish Ombudsman Office, Prime Ministry Communications Centre (BİMER) and write to President (CIMER) help to the transition from traditional one-way relationship between the citizen and the administration to a two-way relationship. These possibilities also include the potential to provide innovative solutions to the managerial problems that the administration is facing. In this study, it is claimed that the interactions between the citizen and the administration, notably BİMER, will transform the traditional one-way administrative-citizen relationship to interaction, and this interaction will provide an innovative transformation that the administration needs.