MERAL ELÇİ
(?GebzeTeknikÜniversites)
MELİSA ERDİLEK KARABAY
(Marmara Üniversites)
Yıl: 2016Cilt: 14Sayı: 1ISSN: 2148-029X / 2148-029XSayfa Aralığı: 125 - 149Türkçe

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İŞLETMELERDE YILDIRMAYA MARUZ KALMA ALGISININ ÇALIŞANLARIN İŞTEN AYRILMA NİYETİNE VE ÖRGÜTSEL SESSİZLİK DAVRANIŞLARINA ETKİSİ: HİZMET SEKTÖRÜ ÜZERİNE BİR ARAŞTIRMA
Çalışmanın amacı, işgörenlerin yıldırmaya maruz kalmasının örgütsel sessizliğe ve işten ayrılma niyetine etkilerini incelemektir. Ayrıca demografik özellikler ile bahsi geçen değişkenler arasında anlamlı bir ilişkinin varlığını test etmektir. Bu amaçla, İstanbul'da faaliyet gösteren hizmet sektöründe yer alan 23 farklı işletmenin çalışanlarına uygulanan anket sonucunda elde edilen bulgular, çalışma ortamında yıldırmaya maruz kalmanın işten ayrılma niyetini arttırdığı ve sessiz kalma davranışının tercih edildiğini göstermiştir. Yıldırma algısının uysal sessizlik ve savunmacı sessizlik üzerinde pozitif; toplum yanlısı sessizlik üzerinde ise negatif bir etkide bulunduğu anlaşılmaktadır. Öte yandan, yaşın artması işten ayrılma niyetini azaltmıştır. Yaş ile örgütsel sessizlik arasında istatistiksel olarak anlamlı bir ilişki bulunmazken; yaş, toplum yanlısı sessizliğe pozitif yönde etki etmektedir. Araştırmadan elde edilen bir başka sonuç ise; yönetici konumunda olmayan çalışanların, üst düzey yönetici pozisyonundaki çalışanlara göre daha fazla yıldırma algısına sahip olduğu, dolayısıyla daha fazla sessiz kalma davranışı göstermesi ve daha fazla işten ayrılma niyeti taşımasıdır
Fen > Temel Bilimler > Biyoloji
Sosyal > İşletme
DergiAraştırma MakalesiErişime Açık
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