Adoption of E-Government Services in Turkey

Yakup AKGÜL (Alanya Alaaddin Keykubat Üniversitesi, Antalya, Türkiye)
AJIT-e: Bilişim Teknolojileri Online Dergisi
11 0
Yıl: 2018 Cilt: 9 Sayı: 32 Sayfa Aralığı: 7 - 22 Metin Dili: İngilizce DOI: 10.5824/1309‐1581.2018.2.001.x İndeks Tarihi: 11-11-2019

Adoption of E-Government Services in Turkey

Öz:
Owing to the rapid global growth in the internet and information technology, manygovernments around the world have transformed their services from the traditional services toelectronic means. The purpose of this paper is to investigate the factors that enable end-useradoption of e-government services in Turkey. E-government web portal service level and servicequality are critical factors that determine user’s adoption and continuance use. A research modelis proposed and tested using data based on a sample of 242 individual e-government web portalusers in Turkey. Results show that perceived usefulness and user satisfaction affects user’sadoption and continuance intention. Implications based on the findings of the study arediscussed in term of egovernment web portal implementation.
Anahtar Kelime:

Konular: İletişim Bilgisayar Bilimleri, Sibernitik Bilgisayar Bilimleri, Bilgi Sistemleri Bilgisayar Bilimleri, Donanım ve Mimari Bilgisayar Bilimleri, Teori ve Metotlar Davranış Bilimleri Bilgisayar Bilimleri, Yapay Zeka

Türkiye’de E-Devlet Hizmetlerinin Kabulü

Öz:
Bu çalışmanın temel amacı Türkiye’de e-devlet hizmetlerinin son kullanıcılar tarafından kabulünü etkileyen faktörler ortaya çıkarılmıştır. Araştırma modeli Türkiye’de 242 bireysel edevlet web portalı kullanıcıları örneklemine bağlı olarak önerilmiştir ve test edilmiştir, araştırma modeli en küçük kareler yöntemi kullanılarak değerlendirilmiştir ve araştırma modeline yapısal model değerlendirilmesi ve yapılar arasındaki ilişkilerin analizi uygulanmıştır. Analiz sonuçları algılanan kullanışlılık ve kullanıcı memnuniyeti kullanıcının kabulünü ve kullanmaya yönelik devam niyetini olumlu ve anlamlı yönde etkilediğini göstermektedir. Araştırma sonuçları, vatandaşların ihtiyaçlarının daha iyi anlaşılmasının geliştirilmesi için politikacılar ve karar vericiler için faydalıdır. Kabul edilen model Türkiye’de e-devlet hizmetlerinin uygulanmasında bir rehber olarak kullanılabilir. Bu çalışma hükümetin, insanların hizmetlerin farkında olduğundan ve bunları kullandığından emin olmak için kapsamlı reklam kampanyaları düzenlemesi gerektiğini önermektedir. Bu çalışma, hükümetin, hizmetlerin bilinirliğini artırmaya, vatandaşlara yararlarını göstermeye ve sisteme güvenin teşvik edilmesine önem vermesi gerektiğini göstermektedir.
Anahtar Kelime:

Konular: İletişim Bilgisayar Bilimleri, Sibernitik Bilgisayar Bilimleri, Bilgi Sistemleri Bilgisayar Bilimleri, Donanım ve Mimari Bilgisayar Bilimleri, Teori ve Metotlar Davranış Bilimleri Bilgisayar Bilimleri, Yapay Zeka
Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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APA AKGÜL Y (2018). Adoption of E-Government Services in Turkey. , 7 - 22. 10.5824/1309‐1581.2018.2.001.x
Chicago AKGÜL Yakup Adoption of E-Government Services in Turkey. (2018): 7 - 22. 10.5824/1309‐1581.2018.2.001.x
MLA AKGÜL Yakup Adoption of E-Government Services in Turkey. , 2018, ss.7 - 22. 10.5824/1309‐1581.2018.2.001.x
AMA AKGÜL Y Adoption of E-Government Services in Turkey. . 2018; 7 - 22. 10.5824/1309‐1581.2018.2.001.x
Vancouver AKGÜL Y Adoption of E-Government Services in Turkey. . 2018; 7 - 22. 10.5824/1309‐1581.2018.2.001.x
IEEE AKGÜL Y "Adoption of E-Government Services in Turkey." , ss.7 - 22, 2018. 10.5824/1309‐1581.2018.2.001.x
ISNAD AKGÜL, Yakup. "Adoption of E-Government Services in Turkey". (2018), 7-22. https://doi.org/10.5824/1309‐1581.2018.2.001.x
APA AKGÜL Y (2018). Adoption of E-Government Services in Turkey. AJIT-e: Bilişim Teknolojileri Online Dergisi, 9(32), 7 - 22. 10.5824/1309‐1581.2018.2.001.x
Chicago AKGÜL Yakup Adoption of E-Government Services in Turkey. AJIT-e: Bilişim Teknolojileri Online Dergisi 9, no.32 (2018): 7 - 22. 10.5824/1309‐1581.2018.2.001.x
MLA AKGÜL Yakup Adoption of E-Government Services in Turkey. AJIT-e: Bilişim Teknolojileri Online Dergisi, vol.9, no.32, 2018, ss.7 - 22. 10.5824/1309‐1581.2018.2.001.x
AMA AKGÜL Y Adoption of E-Government Services in Turkey. AJIT-e: Bilişim Teknolojileri Online Dergisi. 2018; 9(32): 7 - 22. 10.5824/1309‐1581.2018.2.001.x
Vancouver AKGÜL Y Adoption of E-Government Services in Turkey. AJIT-e: Bilişim Teknolojileri Online Dergisi. 2018; 9(32): 7 - 22. 10.5824/1309‐1581.2018.2.001.x
IEEE AKGÜL Y "Adoption of E-Government Services in Turkey." AJIT-e: Bilişim Teknolojileri Online Dergisi, 9, ss.7 - 22, 2018. 10.5824/1309‐1581.2018.2.001.x
ISNAD AKGÜL, Yakup. "Adoption of E-Government Services in Turkey". AJIT-e: Bilişim Teknolojileri Online Dergisi 9/32 (2018), 7-22. https://doi.org/10.5824/1309‐1581.2018.2.001.x
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