Yıl: 2020 Cilt: 12 Sayı: 1 Sayfa Aralığı: 83 - 92 Metin Dili: İngilizce DOI: 10.5336/nurses.2019-66105 İndeks Tarihi: 12-11-2020

Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study

Öz:
Objective: The objective was to present the viewpointsof nurses and nurse managers regarding the nursing services controllingprocess. Material and Methods: This qualitative study was conductedwith 30 nurses and 30 nurse managers in three different hospitals. Individualin-depth interviews were employed to determine the views ofthe nurses and nurse managers, and the data were obtained were evaluatedby thematic analysis. Themes and subthemes were generatedbased on the literature and the data obtained. Results: Four mainthemes emerged: the objective of the controlling process, its benefits,problems experienced during the controlling process and the effects ofbeing controlled. In our study, it was found that the objectives of thecontrolling process were not adequately communicated with the nursesand that the controlling process was negatively perceived. In these hospitals,nurses and nurse managers stated different objectives for the controllingprocess. More than half of the nurses indicated that thecontrolling process provided no benefits for nursing services. Moreover,nurse managers as well as nurses declared that they experiencedproblems as well as stress during the controlling process. On the otherhand, there were some nurses who indicated that the controlling processwas beneficial for nursing services and that the interaction with theirmanagers provided a positive contribution to their personal and professionaldevelopment. Conclusion: Opinions of the nurses and nursemanagers differed regarding the controlling process, possibly creatingnegations during the execution of the process.
Anahtar Kelime:

Hemşirelik Hizmetleri Denetim SisteminiHemşire ve Yönetici Hemşire Açısından Değerlendirilmesi: Niteliksel Bir Çalışma

Öz:
Amaç: Bu çalışmanın amacı, hemşirelik hizmetleri denetim sürecine yönelik hemşire ve yönetici hemşire bakış açılarını ortaya koymaktır. Gereç ve Yöntemler: Araştırma, üç farklı hastanede 30 hemşire ve 30 yönetici hemşire ile nitel bir tasarımda yapılmıştır. Hemşire ve yönetici hemşirelerin bakış açıları bireysel derinlemesine görüşme yöntemiyle belirlenmiş ve elde edilen veriler tematik analiz ile değerlendirilmiştir. Literatür ve elde edilen verilere göre araştırmacılar tarafından tema ve alt temalar oluşturulmuştur. Bulgular: Araştırmada hemşire ve yönetici hemşire bakış açısı ele alınarak denetim sürecinin amacı, denetim sürecinin yararları, denetim sürecinde yaşanan sorunlar, denetim sürecinden etkileme durumu olmak üzere dört ana tema oluşturulmuştur. Çalışmamızda denetim sürecinin amaçlarının hemşirelere yeterince iletilmediği ve sürecin olumsuz algılandığı görülmüştür. Çalışmanın yapıldığı hastanelerde, hemşireler ve hemşire yöneticileri denetim sürecinin amaçlarını farklı olarak ifade etmişlerdir. Hemşirelerin yarısından fazlası denetim sürecinin hemşirelik hizmetleri için fayda sağlamadığını belirtmiştir. Ayrıca hemşirelerin yanı sıra hemşire yöneticileri de denetim sürecinde sorun yaşadıklarını ve stres algıladıklarını ifade etmişlerdir. Diğer taraftan, denetim sürecinin hemşirelik hizmetleri için yararlı olduğunu ve bu süreçte yöneticileriyle etkileşimlerinin kişisel ve mesleki gelişimlerine olumlu katkı sağladığını belirten hemşireler de vardı. Sonuç: Hemşire ve yönetici hemşirelerin denetim sürecine bakış açılarında farklılıklar olduğu ve bu farklılığın sürecin işleyişinde olumsuzluk yaratabileceği görülmüştür.
Anahtar Kelime:

Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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APA Özen Bekar E, Baykal Ü (2020). Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study. , 83 - 92. 10.5336/nurses.2019-66105
Chicago Özen Bekar Ebru,Baykal Ülkü Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study. (2020): 83 - 92. 10.5336/nurses.2019-66105
MLA Özen Bekar Ebru,Baykal Ülkü Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study. , 2020, ss.83 - 92. 10.5336/nurses.2019-66105
AMA Özen Bekar E,Baykal Ü Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study. . 2020; 83 - 92. 10.5336/nurses.2019-66105
Vancouver Özen Bekar E,Baykal Ü Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study. . 2020; 83 - 92. 10.5336/nurses.2019-66105
IEEE Özen Bekar E,Baykal Ü "Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study." , ss.83 - 92, 2020. 10.5336/nurses.2019-66105
ISNAD Özen Bekar, Ebru - Baykal, Ülkü. "Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study". (2020), 83-92. https://doi.org/10.5336/nurses.2019-66105
APA Özen Bekar E, Baykal Ü (2020). Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study. Türkiye Klinikleri Hemşirelik Bilimleri Dergisi, 12(1), 83 - 92. 10.5336/nurses.2019-66105
Chicago Özen Bekar Ebru,Baykal Ülkü Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study. Türkiye Klinikleri Hemşirelik Bilimleri Dergisi 12, no.1 (2020): 83 - 92. 10.5336/nurses.2019-66105
MLA Özen Bekar Ebru,Baykal Ülkü Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study. Türkiye Klinikleri Hemşirelik Bilimleri Dergisi, vol.12, no.1, 2020, ss.83 - 92. 10.5336/nurses.2019-66105
AMA Özen Bekar E,Baykal Ü Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study. Türkiye Klinikleri Hemşirelik Bilimleri Dergisi. 2020; 12(1): 83 - 92. 10.5336/nurses.2019-66105
Vancouver Özen Bekar E,Baykal Ü Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study. Türkiye Klinikleri Hemşirelik Bilimleri Dergisi. 2020; 12(1): 83 - 92. 10.5336/nurses.2019-66105
IEEE Özen Bekar E,Baykal Ü "Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study." Türkiye Klinikleri Hemşirelik Bilimleri Dergisi, 12, ss.83 - 92, 2020. 10.5336/nurses.2019-66105
ISNAD Özen Bekar, Ebru - Baykal, Ülkü. "Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study". Türkiye Klinikleri Hemşirelik Bilimleri Dergisi 12/1 (2020), 83-92. https://doi.org/10.5336/nurses.2019-66105