Ebru Özen BEKAR
(Düzce Üniversitesi, Sağlık Bilimleri Fakültesi, Hemşirelik Yönetimi Bölümü, Düzce, Türkiye)
ÜLKÜ BAYKAL
(İstanbul Üniversitesi, Florence Nightingale Hemşirelik Fakültesi, Hemşirelik Yönetimi Bölümü, İstanbul, Türkiye)
Yıl: 2020Cilt: 12Sayı: 1ISSN: 1308-092X / 2146-8893Sayfa Aralığı: 83 - 92İngilizce

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Evaluation of the Nursing Services Controlling Process from the Viewpoint of the Nurses and Nurse Managers: A Qualitative Study
Objective: The objective was to present the viewpoints of nurses and nurse managers regarding the nursing services controlling process. Material and Methods: This qualitative study was conducted with 30 nurses and 30 nurse managers in three different hospitals. Individual in-depth interviews were employed to determine the views of the nurses and nurse managers, and the data were obtained were evaluated by thematic analysis. Themes and subthemes were generated based on the literature and the data obtained. Results: Four main themes emerged: the objective of the controlling process, its benefits, problems experienced during the controlling process and the effects of being controlled. In our study, it was found that the objectives of the controlling process were not adequately communicated with the nurses and that the controlling process was negatively perceived. In these hospitals, nurses and nurse managers stated different objectives for the controlling process. More than half of the nurses indicated that the controlling process provided no benefits for nursing services. Moreover, nurse managers as well as nurses declared that they experienced problems as well as stress during the controlling process. On the other hand, there were some nurses who indicated that the controlling process was beneficial for nursing services and that the interaction with their managers provided a positive contribution to their personal and professional development. Conclusion: Opinions of the nurses and nurse managers differed regarding the controlling process, possibly creating negations during the execution of the process.
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