The process of orientation to work is a very important process for the new employee to recognize the organization, to understand the business processes and to establish good relations with other colleagues. The success of this process makes the employee adopt the organization and makes the business attractive for a long-term career. In addition, it is a critical phenomenon in the areas where the labor force turnover is high, such as the tourism industry. As far as the education sector is concerned, research shows that most of the students who have received university-level tourism education do not include the tourism sector in their career goals after graduation. Therefore, it is very important to identify the problems experienced in the adaptation process, hence to produce solutions. Although the process of orientation to work has been investigated in different research areas, it has been examined in terms of accommodation enterprises in tourism sector. There has been little research on the orientation process of employees working in travel companies. Therefore, the process of orientation to work should be handled by taking into consideration the special conditions of the employees working in travel agencies and the problems of adaptation to work related to travel agencies should be determined. In this way, managers can foresee the problems of employees and take necessary measures to eliminate these problems. Employees who aim to make a career in travel agencies can also anticipate potential problems that may arise during the orientation process and have the chance to start their career with more realistic expectations. The basic aim of this study is to determine which problems face employees who work first time at A grade travel agencies in Kuşadası. Participants have never worked in a tourism business before, so they do not have any experience with the travel agency business, they just have expectations. In this way, the gap between the realities and expectations of the employees facing the realities of the tourism sector can be understood during the orientation process. In this way, the emotional reactions of employees can be determined. Qualitative diary research approach was preferred considering the exploratory issue of the study. The qualitative diary research is an effective tool that allows us to understand how the subject or the participant is changing in a particular process. It is a very successful technique for entering special areas where data collection techniques such as observations, interviews and questionnaires may be insufficient to reach. A diary writer also sees the diary as a means of emotional cleansing at the end of a busy working day. Due to the high level of trust that is established between the researcher and the participant, the diary writer can log his deepest feelings and thoughts. This research conducted at A grade travel agencies in Kuşadası. Participants chosed from students who graduate from Adnan Menderes University, Tourism and Hotel Management Higher School, Department of Tourism Guideness. The universe of research consists of 190 people who have never worked in the tourism sector before. 110 out of 190 people volunteered for the study. Among the volunteer participants, a total of 36 employees are employed in a travel agency. Data collected from 36 participants by using research diaries and analyzed by content analysis technique. In the content analysis process, the data is divided into three categories as perceptual, mirrored and descriptive data. Perceptual data refer to participants’ prejudices and stereotypes about the research area. Reflected data consists of off-the-job experiences that are not related to the research question. Since the reflected data contains the spontaneous thoughts of the participant, it can contribute to the answer to the research question. Finally, descriptive data constitute the data set containing the answer to the research question. The definition of the research question is derived from descriptive data. Findings coded in different themes and categorised in four different dimensions. These four themes were defined as interpersonal relations, organizational functioning, organizational environment and individual deficiencies. In addition, it was determined during the orientation period that the participants decided to quit and when they left the job. However, the thoughts of the participants under extreme pressure were analyzed under the title of emotional explosions. It is also stated that what makes an employee happy for the first time in a travel agency. In addition, each participant was asked to write one positive and one negative word at the end of the working day defining that working day. In this way, key word analysis which defines the orientation process has been done. In this way, researcher creates a definitional framework for problems of