EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY

Akman, Gülşen; Gergin, Zeynep

EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY

Gülşen AKMAN, (Kocaeli Üniversitesi, Mühendislik Fakültesi, Endüstri Mühendisliği Bölümü, Kocaeli, Türkiye)

Zeynep GERGİN (Kocaeli Üniversitesi, Mühendislik Fakültesi, Endüstri Mühendisliği Bölümü, Kocaeli, Türkiye)

Endüstri Mühendisliği

0 1

Yıl: 2021 Cilt: 32 Sayı: 1 Sayfa Aralığı: 127 - 146 Metin Dili: İngilizce İndeks Tarihi: 04-06-2021

EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY

Öz:

In today’s business environment, competitive advantage is a crucial issue forcompanies. The Balanced Scorecard (BSC) has become prominent within recognizedperformance appraisal methods. Since the BSC transforms strategies to the actions, itembraces not only financial indicators but also non-financial indicators. Existing BSCcontaining four perspectives are not available for banks. Although the BSC is effectivetool for companies, it is not dynamic and it is not sensitive to the variation. It is veryslow to adapt rapid changing environment. This weakness of the method could beeliminated by adding risk and agile perspectives to current BSC structure. The aim ofthis study is to propose an expanded BSC structure for banks. In order to presentinteraction and relations of risk and agile perspectives with existing perspectives ofBSC, fuzzy DEMATEL method is used. The fuzzy DEMATEL results indicate that risk isthe most involved perspective within five perspectives.

Anahtar Kelime:

DENGELİ PUAN KARTI YAPISININ BANKACILIK SEKTÖRÜ İÇİN GENİŞLETİLMESİ

Öz:

Günümüz iş ortamında, rekabet avantajı şirketler için çok önemli bir konudur. Dengeli Puan Kartı (DPK), tanınan performans değerlendirme yöntemleri arasında öne çıkmıştır.DPK stratejileri eylemlere dönüştürdüğünden, sadece finansal göstergeleri değil aynı zamanda finansal olmayan göstergeleri de kucaklar. Dört perspektif içeren mevcut DPK, bankalar için mevcut değildir. DPK şirketler için etkili bir araç olsa da dinamik değildir ve varyasyona duyarlı değildir. Hızlı değişen çevreye adapte olmakta çok yavaştır. Yöntemin bu zayıflığı risk ve çevik bakış açıları eklenerek giderilebilir. Bu çalışmanın amacı, bankalar için genişletilmiş bir DPK yapısı önermektir. Risk ve hız bakış açılarının DPK'nIn mevcut perspektifleri ile etkileşimini ve ilişkilerini sunmak için bulanık DEMATEL yöntemi kullanılmıştır. Bulanık DEMATEL sonuçları, riskin beş perspektifle en çok ilgili perspektif olduğunu göstermektedir.

Anahtar Kelime:

Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık

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APA	Akman G, Gergin Z (2021). EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. , 127 - 146.
Chicago	Akman Gülşen,Gergin Zeynep EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. (2021): 127 - 146.
MLA	Akman Gülşen,Gergin Zeynep EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. , 2021, ss.127 - 146.
AMA	Akman G,Gergin Z EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. . 2021; 127 - 146.
Vancouver	Akman G,Gergin Z EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. . 2021; 127 - 146.
IEEE	Akman G,Gergin Z "EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY." , ss.127 - 146, 2021.
ISNAD	Akman, Gülşen - Gergin, Zeynep. "EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY". (2021), 127-146.

APA	Akman G, Gergin Z (2021). EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. Endüstri Mühendisliği, 32(1), 127 - 146.
Chicago	Akman Gülşen,Gergin Zeynep EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. Endüstri Mühendisliği 32, no.1 (2021): 127 - 146.
MLA	Akman Gülşen,Gergin Zeynep EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. Endüstri Mühendisliği, vol.32, no.1, 2021, ss.127 - 146.
AMA	Akman G,Gergin Z EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. Endüstri Mühendisliği. 2021; 32(1): 127 - 146.
Vancouver	Akman G,Gergin Z EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. Endüstri Mühendisliği. 2021; 32(1): 127 - 146.
IEEE	Akman G,Gergin Z "EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY." Endüstri Mühendisliği, 32, ss.127 - 146, 2021.
ISNAD	Akman, Gülşen - Gergin, Zeynep. "EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY". Endüstri Mühendisliği 32/1 (2021), 127-146.