Yıl: 2021 Cilt: 8 Sayı: 2 Sayfa Aralığı: 102 - 109 Metin Dili: İngilizce DOI: 10.5152/ArcHealthSciRes.2021.20101 İndeks Tarihi: 04-10-2021

Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics

Öz:
Objective: In this study, we aimed to examine the satisfaction levels of patients hospitalized in a university hospital in terms of sociodemographiccharacteristics.Methods: This was a descriptive study. The population of the study consisted of 9,629 inpatients at a university hospital between May 31, 2017, and May31, 2018. An introductory information form and inpatient satisfaction scale were used in the study. The study sample consisted of 7,153 patients (bothunder and upper the age of 18 years) patients/patients’ parent who agreed to participate in the study. To determine the service quality, research formswere included in the satisfaction measurement survey that were given to each patient by the hospital administration staff before being discharged.Results: The scale and sub-dimensions of the scale evaluated were significantly higher for older patients, male patients, patients with a hospitalstay of 24 days or more, and patients in internal diseases services. Scores obtained from satisfaction with doctors sub-dimension did not differ onthe basis of the level of education. Scores of patients who graduated from a university were significantly higher than other groups in the satisfaction with nurses sub-dimension.Conclusion: The scores of patients obtained on the inpatient satisfaction scale and its sub-dimensions differed by age, sex, education, length ofhospital stay, and clinic type. Sociodemographic characteristics of patients affect their satisfaction, and the significance of the effect of those factors on patient satisfaction varied. It is recommended to consider demographic characteristics to increase patient satisfaction.
Anahtar Kelime:

Hasta Memnuniyetinin Bazı Sosyo-Demografik Özellikler Açısından Belirlenmesi

Öz:
Amaç: Bu çalışma, bir üniversite hastanesinde yatan hastaların memnuniyet düzeylerinin sosyo-demografik özellikler açısından incelenmesi amacı ile yapıldı. Gereç ve Yöntem: Tanımlayıcı bir araştırmadır. 31 Mayıs 2017-31 Mayıs 2018 tarihleri arasında bir üniversite hastanesinde yatarak tedavi gören 9629 hasta araştırmanın evrenini oluşturmuştur. Çalışmada tanıtıcı "Bilgi Formu" ve "Yatarak Hasta Memnuniyeti Ölçeği" kullanılmıştır. Çalışmanın örneklemini 7153 hasta (18 yaş altı ve üstü) ve çalışmaya katılmayı kabul eden hastalar/hasta velisi oluşturdu. Hizmet kalitesini belirlemek için hastaneden taburcu edilmeden önce her hastaya hastane yönetim kadrosu tarafından uygulanan memnuniyet ölçüm anketine araştırma formları dahil edilmiştir. Bulgular: Değerlendirilen ölçeğin ölçek ve alt boyutları, yaşlı hastalar, erkek hastalar, hastanede yatış süresi 24 gün ve üzeri olan hastalar ve iç hastalıkları servisindeki hastalar için anlamlı olarak daha yüksekti. “Hekim Memnuniyeti” alt boyutlarından elde edilen puanlar eğitim düzeyine göre farklılık göstermemektedir. “Hemşire Memnuniyeti” alt boyutunda üniversiteden mezun olan hastaların puanları diğer gruplara göre anlamlı olarak yüksek bulunmuştur. Sonuç: Hastaların “Yatan Hasta Memnuniyeti Ölçeği” ve alt boyutlarından elde edilen puanları yaş, cinsiyet, eğitim, hastanede kalış süresi ve klinik türüne göre farklılık göstermektedir. Hastaların sosyodemografik özellikleri memnuniyetlerini etkiler ve bu faktörlerin hasta memnuniyeti üzerindeki etkilerinin önemi değişkenlik gösterir. Hasta memnuniyetini arttırmak için demografik özellikler dikkate alınması önerilmektedir.
Anahtar Kelime:

Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık
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APA Ay F, Polat Ş (2021). Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. , 102 - 109. 10.5152/ArcHealthSciRes.2021.20101
Chicago Ay Fatma,Polat Şehrinaz Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. (2021): 102 - 109. 10.5152/ArcHealthSciRes.2021.20101
MLA Ay Fatma,Polat Şehrinaz Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. , 2021, ss.102 - 109. 10.5152/ArcHealthSciRes.2021.20101
AMA Ay F,Polat Ş Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. . 2021; 102 - 109. 10.5152/ArcHealthSciRes.2021.20101
Vancouver Ay F,Polat Ş Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. . 2021; 102 - 109. 10.5152/ArcHealthSciRes.2021.20101
IEEE Ay F,Polat Ş "Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics." , ss.102 - 109, 2021. 10.5152/ArcHealthSciRes.2021.20101
ISNAD Ay, Fatma - Polat, Şehrinaz. "Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics". (2021), 102-109. https://doi.org/10.5152/ArcHealthSciRes.2021.20101
APA Ay F, Polat Ş (2021). Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. Archives of health science and research (Online), 8(2), 102 - 109. 10.5152/ArcHealthSciRes.2021.20101
Chicago Ay Fatma,Polat Şehrinaz Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. Archives of health science and research (Online) 8, no.2 (2021): 102 - 109. 10.5152/ArcHealthSciRes.2021.20101
MLA Ay Fatma,Polat Şehrinaz Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. Archives of health science and research (Online), vol.8, no.2, 2021, ss.102 - 109. 10.5152/ArcHealthSciRes.2021.20101
AMA Ay F,Polat Ş Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. Archives of health science and research (Online). 2021; 8(2): 102 - 109. 10.5152/ArcHealthSciRes.2021.20101
Vancouver Ay F,Polat Ş Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics. Archives of health science and research (Online). 2021; 8(2): 102 - 109. 10.5152/ArcHealthSciRes.2021.20101
IEEE Ay F,Polat Ş "Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics." Archives of health science and research (Online), 8, ss.102 - 109, 2021. 10.5152/ArcHealthSciRes.2021.20101
ISNAD Ay, Fatma - Polat, Şehrinaz. "Determination of Inpatient Satisfaction in Terms of Sociodemographic Characteristics". Archives of health science and research (Online) 8/2 (2021), 102-109. https://doi.org/10.5152/ArcHealthSciRes.2021.20101