Business Excellence and Organizational Commitment in Seasonal Hotels

HAMARAT, BAHATTIN; GÜMÜŞ, Murat

Business Excellence and Organizational Commitment in Seasonal Hotels

Murat GÜMÜŞ, (Çanakkale Onsekiz Mart Üniversitesi, Turizm İşletmeciliği ve Otelcilik Yüksek Okulu, Çanakkale, Türkiye)

Bahattin HAMARAT (Çanakkale Onsekiz Mart Üniversitesi, Turizm İşletmeciliği ve Otelcilik Yüksek Okulu, Çanakkale, Türkiye)

Anadolu Üniversitesi Sosyal Bilimler Dergisi

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Yıl: 2006 Cilt: 6 Sayı: 2 Sayfa Aralığı: 1 - 11 Metin Dili: Türkçe İndeks Tarihi: 29-07-2022

Business Excellence and Organizational Commitment in Seasonal Hotels

Öz:

Bu çalışma hizmet sunumunda sezonluk personelin sorun olduğu sezonluk otellerde örgütsel bağhlık ve iş mükemmelliği arasındaki önemli bağı belirlemeye çalışmaktadır. Kadrolu ve sezonluk yönetici ve çalışanların kendi firmalarına yönelik algısal farkları var sayılarak söz konusu grupların maliyet bazlı bağlılık düzeyleri ve iş mükemmellik algıları yüz yüze görüşme yoluyla araştırılmıştır. Gruplar arasındaki farklar t-testi, Varyans Analizi ve çoklu karşılaştırma testlerinden Tukey Honestly Significance Difference test (T-HSD) ile sınanmıştır. Gruplar arasındaki bağı netleştirmek ve bir harita oluşturmak için uyum analizi kullanılmıştır. Bulgular maliyet bazlı bağlılık açısından iş mükemmelliği algısının fark yarattığını, kadrolu personel ve yöneticilerin bağlılık düzeylerinin daha yüksek olduğunu göstermiştir. Sezonluk otellerin yöneticileri daha iyi başarı göstermek ve rakiplerine üstünlük sağlamak için tüm iş gücüne değer vermeli, tüm personeli dikkate almalı ve iş mükemmelliği yaratmalıdırlar.

Anahtar Kelime: sezonluk oteller t-testi iş mükemmelliği anket uyum analizi otel yönetimi örgütsel davranış tukey hsd testi varyans analizi otel çalışanları insan kaynakları yönetimi örgütsel bağlılık

Sezonluk Otellerde İş Mükemmelliği ve Örgütsel Bağlılık

Öz:

This paper aims to set the critical link between organizational commitment and business excellence in seasonal hotels where the seasonal staffing is the matter in service offerings. Assuming the perceptual difference of permanent and seasonal managers and employees towards their companies, the level of their continuance commitment and perception of their business excellence were sought through a face-to-face questionnaire form at their workplaces. Differences between each group were analysed through t-test, Analysis of Variance, Tukey Honestly Significance Difference test (T-HSD). In order to clarify the link between groups and to create map, correspondence analysis was run. Findings show that business excellence perception makes difference on continuance commitment; permanent staff and managers have higher level of commitment. It can be concluded that managers of seasonal hotels should value and consider the whole workforces and should create business excellence if their goal is to perform better and make difference against their competitors.

Anahtar Kelime: organizational behavior tukey hsd test variance analysis hotel employees human resources management organizational commitment seasonal hotels t-test business excellence questionnaire correspondence analysis hotel management

Belge Türü: Makale Makale Türü: Araştırma Makalesi Erişim Türü: Erişime Açık

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APA	GÜMÜŞ M, HAMARAT B (2006). Business Excellence and Organizational Commitment in Seasonal Hotels. , 1 - 11.
Chicago	GÜMÜŞ Murat,HAMARAT BAHATTIN Business Excellence and Organizational Commitment in Seasonal Hotels. (2006): 1 - 11.
MLA	GÜMÜŞ Murat,HAMARAT BAHATTIN Business Excellence and Organizational Commitment in Seasonal Hotels. , 2006, ss.1 - 11.
AMA	GÜMÜŞ M,HAMARAT B Business Excellence and Organizational Commitment in Seasonal Hotels. . 2006; 1 - 11.
Vancouver	GÜMÜŞ M,HAMARAT B Business Excellence and Organizational Commitment in Seasonal Hotels. . 2006; 1 - 11.
IEEE	GÜMÜŞ M,HAMARAT B "Business Excellence and Organizational Commitment in Seasonal Hotels." , ss.1 - 11, 2006.
ISNAD	GÜMÜŞ, Murat - HAMARAT, BAHATTIN. "Business Excellence and Organizational Commitment in Seasonal Hotels". (2006), 1-11.

APA	GÜMÜŞ M, HAMARAT B (2006). Business Excellence and Organizational Commitment in Seasonal Hotels. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 6(2), 1 - 11.
Chicago	GÜMÜŞ Murat,HAMARAT BAHATTIN Business Excellence and Organizational Commitment in Seasonal Hotels. Anadolu Üniversitesi Sosyal Bilimler Dergisi 6, no.2 (2006): 1 - 11.
MLA	GÜMÜŞ Murat,HAMARAT BAHATTIN Business Excellence and Organizational Commitment in Seasonal Hotels. Anadolu Üniversitesi Sosyal Bilimler Dergisi, vol.6, no.2, 2006, ss.1 - 11.
AMA	GÜMÜŞ M,HAMARAT B Business Excellence and Organizational Commitment in Seasonal Hotels. Anadolu Üniversitesi Sosyal Bilimler Dergisi. 2006; 6(2): 1 - 11.
Vancouver	GÜMÜŞ M,HAMARAT B Business Excellence and Organizational Commitment in Seasonal Hotels. Anadolu Üniversitesi Sosyal Bilimler Dergisi. 2006; 6(2): 1 - 11.
IEEE	GÜMÜŞ M,HAMARAT B "Business Excellence and Organizational Commitment in Seasonal Hotels." Anadolu Üniversitesi Sosyal Bilimler Dergisi, 6, ss.1 - 11, 2006.
ISNAD	GÜMÜŞ, Murat - HAMARAT, BAHATTIN. "Business Excellence and Organizational Commitment in Seasonal Hotels". Anadolu Üniversitesi Sosyal Bilimler Dergisi 6/2 (2006), 1-11.